You will need to follow the hub manufacturers specific instructions on how to Include/Exclude a device as it varies by hub.
General issues
If you have been unable to connect your hub or app to the iblinds device, here are some common issues relating to Z-Wave inclusion/exclusion.
- Distance. While Z-Wave is a very reliable and, frankly, awesome utility to have in your home, it does have its limits. If you’re just using the hub and don’t have any Z-Wave repeaters, it is recommended that you keep the device within Five feet of the controller/hub while performing the include/exclude process.
- It is possible that the device is paired with a previous network. Possibly someone at the testing facility forgot to exclude it from their testing network. This is a very easy fix; simply set your controller/hub in exclusion mode and press the In/Ex button on the device. If it is connected to ANY network, your hub will be able to exclude it from its last network. Then you can try the inclusion process again.
- When the USB power cable is plugged directly into the device, it will get power and charge the battery. However, the In/Ex button will not function. In order to fix that, you must install the charge adapter between the USB cable and the iblinds device. This configuration will allow the device to be charging and able to use the In/Ex button.
Power issues
- Make sure the battery is plugged into the correct port; the correct one being the RIGHT port, not the left one. Considering that the end of the battery cable is white as well, this is a common mistake to make, and easily fixed.
- If the battery is in the right port and it’s not working, check to see if it is turned on. The red switch should have the “I” pushed down, not the “O.”
- If you are using direct power, not the battery, make sure the 5V cable is properly connected to both the power source and the device. The most common issues related to these involve not plugging in the cable all the way, or simply not plugging it in at all, which thankfully are easy solutions.
- If it is plugged in properly and still not working, make sure to check and see if the power source itself is working properly. If not, the device won’t be able to get power, so you need to fix or replace the power source as soon as possible.
- On the off chance that the controller/hub is the issue, then unfortunately we will be unable to help you with it. We encourage you to contact the controller’s tech support in order to fix it.
If you have tried these solutions and find that your device is still not including/excluding properly, please contact support at: support@myiblinds.com